FAQ & Troubleshooting

Golfscore Club works in any modern browser — Chrome, Firefox, Safari, or Edge — on desktop, tablet, or phone. Keep your browser updated to the latest version; an old or unsupported browser is the most common cause of odd layout or scoring glitches.

This is almost always a browser privacy setting blocking the storage the app uses to remember you're signed in, not an account problem.

Private/Incognito windows: sign-in is expected not to persist there — use a normal window instead.

Safari: Settings → Privacy → make sure "Block All Cookies" is off, or add golfscore.club as an exception.

Any browser: if you have a cookie- or tracker-blocking extension, allow golfscore.club through it.

Give it 5–10 seconds — updates are usually near-instant but can lag slightly on a slower connection. Still stuck? Hard-refresh: Ctrl+Shift+R on Windows (Chrome, Firefox, Edge) or Cmd+Shift+R on a Mac. On iPhone/iPad Safari, pull down on the page to refresh.

Open that round's score entry and check the raw hole-by-hole numbers. The most common cause is a typo — the app only accepts plain numbers, so something like "5a" instead of "5" won't calculate correctly. Re-enter it as a number and save.

Team Cup match status only updates once every player in that match has entered a score for the hole. If it looks stuck, check whether everyone in the group has actually scored that hole yet.

There's no separate "Join" step — signing in from an event link enrolls you automatically in the background, with no on-screen confirmation. Reload the event page after signing in; if it loads normally, you're in.

A real Golfscore Club event link contains "?eventId=" in the address (e.g. golfscore.club/?eventId=AbC123). If yours doesn't look like that, it may have been copied or forwarded incorrectly — ask the organiser to open My events and use the share icon on the event to send you a fresh link.

If the organiser has removed the event, its link will stop working. Check with them — a recently deleted event can often still be restored.

Sign in, open My events, and tap the "My Stats" tab (alongside Participated and Created). It shows your eagle/birdie/par/bogey breakdown, performance by format and by course, your handicap trend over time, and how your latest event compares to your previous one.

Stats only count for rounds where you've linked your account to your name in that event. The first time you open an event you're playing in while signed in, you'll be asked "Which player are you?" — pick your name there and that round starts counting. This only works going forward from when you link yourself; past events aren't automatically backfilled, since there's no reliable way to match old scores to your account.

Yes — it reappears the next time you open that event while signed in, as long as nobody else has already claimed that player. If someone else's name was mistakenly linked to your account (or vice versa), ask your organiser to check the event's player list.

Those three formats don't have an individual, per-player score in the same shape as the others — Team Cup is match play with no stroke total, and Ambrose/Foursomes record one shared team or pair score rather than each player's own. Stroke Play, Stableford, Par, Vegas, Wolf, Nassau, and Bingo Bango Bongo rounds all count.

Badges are computed live from your real scoring history every time you open My Stats — nothing is "awarded" and stored separately, so a badge is always accurate to your actual rounds. They cover milestones like your first event, a personal round count, your first birdie or eagle, a bogey-free 9 or full round (measured against your net score, not gross — the same net-par-relative way Stableford and Par already score), a handicap improvement, and playing the same course repeatedly.

Every hole you played at net par or better — meaning after your handicap strokes are applied, not your raw score. A bogey-free round is a genuine achievement relative to your own game, not just for scratch golfers. "Bogey-Free 9" is the same idea for just your front 9 or back 9.

From My Stats, tap "Share my stats" to generate a square result card featuring your best earned achievement (or your latest score if none are earned yet). Download it as an image, or use your device's native Share option if it's available.

Captain access is optional and set up per team by the event organiser — not every Team Cup event has it. Look for the Captain sign-in option on the event, choose your team, and enter the PIN your organiser gave you.

Double-check the digits with your organiser — PINs are 4–6 digits, and even one wrong digit will reject it. If you've genuinely lost it, ask your organiser to look it up (or set a new one) from the event's Setup screen.

That's a network error, not a wrong PIN — check you have internet access and try again.

You can set your own team's pairings for each match slot from your own roster. The match format and who you're playing against are set by the event organiser and can't be changed from the Captain view.

Every hole (1–18) on the round's course needs its own stroke index (SI), with no duplicates and none missing. Fill in the SI grid completely and save again.

An event needs at least one named player before it can be saved — add one (even yourself) and try again.

Saving happens in two parts: the confirmation screen appears immediately, and the actual write to the server finishes moments later in the background. If your connection drops at exactly the wrong moment, that background part can fail without showing an error on screen.

Check your connection, wait a few minutes, and look again under My events. If it's genuinely not there, recreate the event.

A few common causes: a typo (copy-paste the key rather than typing it), the key has already been claimed on a different account, it's expired, or it doesn't match the license type you purchased.

Check your purchase receipt, and make sure you're signed into the same account that originally claimed the key.

Each event belongs to whichever account created it — this is almost always caused by being signed into a different account than the one used to set it up. Sign out and back in with the right one.

If the event has been marked complete, only the organiser (or the app owner) can reopen it for further edits.

Try just the first few letters, or a different spelling (e.g. "St. Andrews" vs "Saint Andrews"). If it genuinely isn't in the database, you can create it manually from the course picker.

This is a known Apple bug in iOS 26.x, not a Golfscore Club problem — the camera preview inside the in-app photo picker can go black because iOS kills the picker's camera process for using too much memory. It's been reported on iPhones up to at least the 16 Pro running iOS 26.6.

The workaround: back out of the black camera view, take the photo with your regular Camera app instead, then come back and tap "Scan Scorecard" again — but this time choose "Photo Library" from the menu (not "Take Photo") and select the photo you just took.

Android isn't affected — "Scan Scorecard" opens the camera directly there, no workaround needed.

Check for typos in their email address first, then ask them to check spam/junk and whitelist noreply@mail.golfscore.club.

There's also a sending limit of 3 batches per 10 minutes per organiser — if you've sent several rounds of invites quickly, wait a few minutes and try again.

Each player on the team gets an individual course handicap from their handicap index and the round's course slope, rating, and par — using whichever handicap system (WHS or GA) the event was set up with in Setup.

Those individual handicaps are added together and reduced by the team's allowance percentage to give the final team playing handicap. The default allowance is 20% for Ambrose and 50% for Foursomes, but organisers can change it per event in Setup.

WHS (International) takes each course handicap as handicap index × (slope ÷ 113) + (rating − par), rounded.

GA (Australian) uses the same slope/rating/par formula but then applies a further 0.93 multiplier before rounding, matching GA's daily handicap convention.

Whichever system is selected for the event applies to every player on every team — you can't mix WHS and GA players within one event.

The team handicap math is identical — only the default allowance percentage differs (50% for Foursomes vs 20% for Ambrose), and it's editable in either format's Setup screen.

The formats differ in how the ball is played (alternate shot in Foursomes vs one shared ball in Ambrose), not in how the handicap is calculated.

Net strokes against your handicap — lowest total wins.

How it's scored:

Your net score for the round is your gross strokes minus the strokes your handicap gives you. Whoever has the lowest net total wins — the opposite direction from Stableford, where the highest points total wins.

If you pick up a ball before holing out ("PU"), that hole counts as par + 3 strokes — a firm penalty, but capped, so one bad hole doesn't wreck your whole card.

Where your strokes come from:

Your Playing Handicap starts from your Handicap Index and the course's Slope and Rating. From there it depends which system this event uses (check Setup if you're unsure): under WHS (the default), that Course Handicap is trimmed by an allowance — 100% for a normal field, dropping to 95% once more than 32 players are in the event. Under GA scoring, there's no separate large-field trim at all — instead your Course Handicap gets one flat 7% reduction to arrive at your Playing Handicap, regardless of field size.

Those strokes aren't spread evenly across the round — they land on the holes with the lowest Stroke Index first (the hardest holes), one at a time, in order, until every stroke you're owed has a home.

Worth knowing:

Stroke Play events can run Frankencard, Four-ball, and Skins as bonus competitions on top of the main net-stroke standings — check the event's Board tab to see which are active.

Points for every hole against your handicap — highest total wins.

How it's scored:

Every hole earns you points based on your net score against par, not your raw stroke count: 2 points for a net par, 1 for a net bogey, 0 for net double-bogey or worse — and it keeps climbing above par too: 3 for a net birdie, 4 for a net eagle, and so on.

Picking up ("PU") just scores 0 for that hole — there's no extra penalty beyond losing the points, so it's always safe to pick up once a hole is clearly gone.

Where your strokes come from:

Same handicap system as Stroke Play, and the same WHS/GA choice matters the same way: under WHS your Course Handicap is trimmed to 95% once the field passes 32 players; under GA it always gets a flat 7% reduction instead, with no separate large-field trim. Strokes land on the lowest-Stroke-Index holes first.

Win, halve, or lose each hole against net par — running +/- total, highest wins.

How it's scored:

Every hole is scored on its own against your net par, not carried over from the last hole: beat net par and you win the hole (+1), match it and you halve (0), miss it and you lose the hole (−1). Your running total for the round is just the sum of those — win more holes than you lose and you finish above zero.

Picking up ("PU") counts as an automatic loss on that hole (−1) — there's no way to beat net par on a hole you didn't finish, the same rule Team Cup's match play uses for a picked-up hole.

Where your strokes come from:

Same handicap system as Stroke Play and Stableford, and the same WHS/GA choice matters the same way: under WHS your Course Handicap is trimmed to 95% once the field passes 32 players; under GA it always gets a flat 7% reduction instead, with no separate large-field trim. Strokes land on the lowest-Stroke-Index holes first.

Ryder Cup-style match play — two teams, points for holes and matches won.

The three match types:

Singles: one player against one player, full handicap difference used (100% allowance) — the near-universal convention for head-to-head match play.

Four-ball: two players a side, each playing their own ball — the team's better net score on each hole counts. Handicaps are trimmed to 90% for this match type.

Foursomes: two players a side sharing one ball, alternating shots (one player tees off on odd holes, the other on even). The side's handicap is 50% of the combined total — effectively the average of the two players' handicaps.

How a match is won:

Forget total strokes — a match is won hole by hole. Whoever has the lower net score on a hole wins that hole; equal net scores halve it. Whoever is ahead by more holes than remain to be played wins the match outright (you'll see this as "3 up with 2 to play", etc. — that match is over, no need to finish it).

If you pick up, that hole is simply lost — match play doesn't care about your actual score, only whether you won, lost, or halved the hole.

The Cup itself:

Each match played across the event contributes to the overall Team Cup result — check the Board tab for how matches are tallying up toward the Cup.

WHS vs GA scoring:

The allowances above (100% Singles, 90% Four-ball, 50% Foursomes) are the WHS figures. If this event uses GA scoring instead (check Setup if you're unsure), every player's Playing Handicap gets a flat 7% reduction rather than one of those match-type allowances — the same GA calculation used in Stroke Play and Stableford.

Team scramble — everyone hits, the team plays its best ball, one shared score.

How it's played:

Every player on the team tees off, then the team picks whichever ball finished in the best position and everyone plays their next shot from there. This repeats every shot until the hole is holed — so there's only ever one score per team per hole, not one per player.

How it's scored:

The team's handicap allowance depends on team size — smaller teams keep more of their combined handicap since there's less "averaging out" of bad shots: 35% for a 2-player team, 30% for 3 players, 20% for 4 players (these are the standard defaults; an event can adjust them).

The team's net score is the shared gross total minus that team playing handicap, deducted once from the round total — not spread hole-by-hole the way individual stroke play works. Lowest team net score wins.

Alternate-shot pairs — one ball per hole, net strokes against par.

How it's played:

Two-player teams share one ball and alternate every shot — one player tees off on odd holes, the other on even, and you simply keep swapping who plays the next shot on that same ball until it's holed.

Not to be confused with Team Cup's own "Foursomes" match type — this is a standalone full-event product scored on net strokes against par, not a bracket-style match against one other team.

How it's scored:

The team's playing handicap is 50% of the two players' combined course handicaps — in practice, the average of the two. Net score is the team's shared gross total minus that handicap; lowest net wins, same as Stroke Play but for the pair instead of an individual.

The Wolf role rotates every hole — partner up, go it alone, or go in blind.

How it's played:

One player is "the Wolf" for each hole, rotating through the group in a fixed order (one player is Wolf on the first hole played, the next on the second, and so on — in an order set at Setup, highest handicap first, and carried straight through even if you started on the 10th). After the other three tee off, the Wolf chooses: partner with one of them for that hole, go Lone Wolf against all three, or — if declared before anyone has hit — go Blind Wolf, locking in alone before seeing a single shot.

How points work:

Partner win: the Wolf and their partner each score 1 point if their better net score beats the better net score of the other two.

Lone Wolf win: the Wolf scores 2 points for beating the best net score among the other three ("best of three" — the Wolf doesn't need to beat everyone individually, just whoever did best).

Blind Wolf win: 4 points for the Wolf alone — the bigger reward for committing before seeing any shots.

If the Wolf's side loses the hole, each of the other three players scores 1 point instead.

Worth knowing:

Wolf uses whatever net score you've already entered for the hole — it doesn't add its own handicap math, and there's no persistent team from hole to hole. Every hole is a fresh decision.

2v2 side bet — combine your team's net scores into a two-digit number, lowest wins the hole.

How it's scored:

Split into two 2-player teams for the round. On each hole, take both players' net scores on one team and combine them into a two-digit number — the better (lower) score becomes the tens digit, the worse score the units digit. Two net scores of 4 and 6 become "46", not "64".

Whichever team has the lower two-digit number wins the hole, and the gap between the two numbers is the point swing for that hole.

Worth knowing:

Unlike Team Cup, a Vegas "team" isn't locked in for the whole event — the 2v2 split can change round to round within the same group of four. Overall standings track by the actual pair of people who played together, however many times that pairing happened.

Three match-play bets in one round: front nine, back nine, and the full eighteen.

How it's played:

Nassau is really three separate match-play bets running at once between two sides: one for the front 9, one for the back 9, and one for the full 18 — each decided independently, using the same hole-by-hole win/lose/halve mechanics as Team Cup Singles or Four-ball.

Auto-press (if enabled):

If a side falls 2 holes down in any of the three segments, a new bet can automatically kick in from that point to the end of the segment — a fresh chance to get back some of what's been lost, running independently alongside the original bet rather than replacing it.

Worth knowing:

This is a display-only golf game — everything is tracked in abstract "units" won or lost, never real money, however the group has agreed to value a unit outside the app.

Playing handicaps follow the same WHS/GA rules as Team Cup match play — see that guide for the detail if this event uses GA scoring.

Three points every hole, judged live by the group — nothing to do with your actual score.

How it's played:

Every hole has three points up for grabs, and none of them depend on your gross or net score:

Bingo — first ball to reach the green.

Bango — once everyone's ball is on the green, whoever's closest to the pin.

Bongo — first ball holed.

Why it's different:

There's no handicap math at all here — BBB rewards a different skill on every hole (getting there first, precision on the approach, closing it out on the green) rather than overall score, so it evens the field between long-hitters and short-hitters in a way stroke-based formats don't.

It can be played as its own standalone event or layered on top of another format as a bonus game running alongside the main scoring.

Frankencard only makes sense across multiple rounds — a single round has nothing to compare itself against yet. It's a bonus competition on Stroke Play and Stableford events, switched on per-round in Setup; check the event's Board tab to see if it's active.

It takes your single best net score on every stroke-index hole across every round you've played in the trip or season, then stitches them together into one card — your best front-nine day, your best back-nine day, and everything in between, all bolted onto one Frankenstein's-monster of a scorecard.

Concretely: after each round, your net score on every hole is compared against your best score so far on that same hole's stroke-index ranking, and only the better one is kept. At the end of the event, those 18 banked best-scores are added up for your Frankencard total.

A great birdie on a tricky hole in Round 2 still counts toward your Frankencard total even if an earlier round's score on that same hole was forgettable — Frankencard doesn't care which round produced which, it just banks your best.

There's no minimum number of rounds required by the app itself. If you'd rather stop someone building a great card from a single lucky day, that's worth agreeing as a house rule with your group before the trip starts — not something Golfscore Club enforces automatically.